technical services

Coffee machines and equipment breakdown? We are here to help.

From comprehensive maintenance, repairs, to preventative measures, our technical support team is here to keep your coffee equipment performing at its best—so you can focus on brewing, not breakdowns.

Our Services:

  • Coffee Equipment Installation

  • Onsite Diagnostic and Repair

  • After-Sales Servicing

  • Preventative Measures and Training

  • Customisation of Coffee Machine Design

Get In Touch:

Email us at: hello@caffeinesolutions.sg

Technical hotline at: (65) 81684235

Fill out the attached form or drop us a message—we’ll get back to you as soon as we can.

BREW BETTER, AT HOME

  • Please note that any requests for technical support, delivery or retrieval of the coffee equipment, is strictly through scheduled appointments only.

    Kindly be advised that we may not be able to provide any service, repairs, spare parts or technical support for espresso machines and coffee grinders purchased from other companies or overseas. We are also unable to accept repairs for machines that have been modified or repaired by unauthorised technicians.

  • Onsite Diagnostic & Basic Troubleshooting for Home Coffee Equipment (Weekdays 9am-6pm):
    1) Coffee Machine - $250.00 for the 1st hour
    2) Coffee Grinder - $200.00 for the 1st hour

    Subsequent/additional hours will be at $120.00 per hour

    * All prices above are excluding any parts replacement, refurbishment/overhaul and descaling
    ** All prices above are subject to prevailing government taxes

  • Q: How long does it take for a repair?

    A: Repairing an espresso machine is unfortunately not done with a few wipes and a quick swap of parts. It’s a lengthy process, requiring a wide range of tools and our technicians will need time to check, diagnose and test the machines. The man hours required per machine can easily go up to 60 hours, depending on the complexity of issues and existing condition of the machine.

    The initial assessment may involve using cleaning agents which takes time to react. Thereafter identifying issues in the water circuit requires testing and observation for leaks. Note that a pressurised or heated machine cannot be handled and has to be cooled which can take hours for a simple test routine. Food-grade sealant will also be applied on fittings, and generally require a full day to strengthen and cure.

    As such, our technicians will be able to better advise the timing only after the initial inspection/diagnostics which can by itself take a few working days to complete.

    Repairs and/or Servicing appointments will be scheduled on a first come first serve basis.

    Q: I need a machine during the servicing, what can I do?

    A: You can request for rental/loan machines during the period of repair if needed. Please approach our friendly sales team for recommendations (similar usage and capacity) and prices. While we will endeavor to provide a suitable machine, it will of course be subject to availability.

    Q: If my machine is under warranty from another supplier, can you assist?

    A: We are happy to help however please carefully check the terms and conditions of your purchase prior to engaging our services as some suppliers may potentially void their warranty coverage. We will not be liable or responsible for any manufacturer warranty coverage claims thereafter.